0x8004de40

OneDrive error 0x8004de40: there was a problem connecting to OneDrive

What it means: OneDrive cannot reach the OneDrive service.

OneDriveWindowsApplies to OneDrive (current), Windows 10 and 11Last tested Oct 2026

Common causes

  • The device has no internet connection or the connection is unstable
  • A VPN, proxy or firewall blocks OneDrive
  • The Windows date, time or region settings are wrong
  • An old OneDrive version

How to fix it

  1. Check your connection. Open a website in your browser to make sure the internet works.
  2. Turn off VPN or proxy for a moment and try again.
  3. Check the date and time. Make sure they are set to automatic.
  4. Update OneDrive to the latest version and sign in again.

Did this fix it?

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